wulingLegal Notice

We at wuling operate an online entertainment service available only where local law permits. Our services are not available in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of wuling comply with the laws of their own jurisdiction.

This legal notice sets out our commitments regarding service availability, user eligibility, data protection, and dispute resolution. It complements our full terms of use and privacy policy. If you have legal questions about wuling or our operations, this page provides the key information you need to understand your rights and obligations.

We encourage all users to read this notice carefully before creating an account on wuling. By accessing our platform, you acknowledge that you understand and accept the jurisdiction-restricted nature of our service.

Service Availability and Jurisdiction Restrictions

We do not offer our services in jurisdictions where online wagering is prohibited by law. Our services on wuling are available only where applicable local law permits. Users across Indonesia — including Jakarta, Surabaya, Bandung, Medan, and Semarang — who meet our eligibility requirements may access wuling if their local laws do not prohibit online gaming. Users in other jurisdictions must verify that wuling is legally accessible in their area before creating an account.

We reserve the right to restrict or terminate access to users in any jurisdiction where we determine that legal operation is not possible. We do not claim to be licensed, regulated, or endorsed by any specific jurisdiction. Our operations are conducted according to the legal frameworks of the jurisdictions where we are permitted to operate. Users are solely responsible for understanding and complying with their own local laws regarding online gaming and betting.

User Eligibility and Account Requirements

To use wuling, you must meet all legal requirements in your jurisdiction to participate in online gaming. You must provide accurate personal information during account creation, including your name, email, phone number, and date of birth. We use this information to verify your identity through our Know Your Customer (KYC) process. We may request additional verification documents, such as a photo of your ID or a selfie with your ID.

You are responsible for ensuring that your account information is accurate and up to date. You must not create multiple accounts or use wuling on behalf of another person. You must not use wuling if doing so would violate the laws of your jurisdiction. We reserve the right to close accounts that we believe violate our eligibility requirements or local law.

Our wuling Data Protection and Privacy Commitment

We protect your personal data according to industry standards and applicable privacy laws. Your data is encrypted and stored securely on our servers. We do not share your personal information with third parties except where required by law or to process your payments through our payment partners: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

For full details on how we collect, use, and protect your data, please review our privacy policyYou have the right to access, correct, or delete your personal information. Contact our support team to exercise these rights. We take data breaches seriously and will notify you if your information is compromised.

Payment Processing and Financial Responsibility

We accept deposits and process withdrawals through multiple payment methods available across Indonesia. All payments are processed securely through encrypted connections. Your account balance reflects your actual funds and is updated in real time. We are not responsible for delays caused by your payment provider or your bank — processing times depend on their systems, not ours.

You are responsible for any fees charged by your payment provider. We do not charge fees for deposits or withdrawals, but mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment may apply their own charges. You accept full responsibility for the accuracy of your payment details. We are not liable for failed transactions due to incorrect account information provided by you.

Dispute Resolution and Legal Recourse

If you have a dispute with wuling, contact our support team with full details of the issue and any relevant transaction IDs. We investigate all disputes in good faith and aim to resolve them fairly. Our support team operates during business hours and communicates in English and Indonesian. If we cannot resolve your dispute through support, it may be escalated to our compliance team for further review.

These terms do not waive your legal rights. If you remain unsatisfied after our internal dispute process, you retain the right to pursue the matter through your local consumer-protection authority, legal system, or arbitration process as permitted by your jurisdiction. We encourage you to pursue resolution through our support team first, as this is the fastest and most efficient path.

Account Security and User Responsibility on wuling

You are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. We recommend enabling two-factor authentication (2FA) in your account settings for additional security. If you suspect unauthorized access to your account, change your password immediately and contact our support team.

We are not liable for unauthorized access to your account if you have not protected your password or if you have shared your credentials with a third party. You are solely responsible for all activity on your account, whether by you or someone you have given access to. We will investigate suspicious account activity and take appropriate action to protect your account, but you must report concerns promptly.

Limitation of Liability and Disclaimers

We provide wuling on an "as is" basis. We make no warranties, express or implied, regarding the service's availability, accuracy, or fitness for a particular purpose. To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of wuling. Our liability is limited to the extent permitted by law in your jurisdiction.

We are not responsible for interruptions, technical failures, or service outages caused by circumstances beyond our control. We are not liable for losses caused by your own errors, negligence, or breach of our terms. We maintain backup systems and security measures, but we cannot guarantee uninterrupted service.

Changes to Our Legal Notice

We may update this legal notice from time to time to reflect changes in our operations, legal requirements, or market conditions. We will notify you of material changes by email or through an in-app notification. Your continued use of wuling after we post changes constitutes your acceptance of the updated notice. If you do not agree with changes, you have the right to close your account.

Contact Information for Legal Inquiries

If you have legal questions about wuling, our operations, or this notice, contact our support team through the wuling app or email. We also welcome inquiries from regulatory authorities. Our support team operates during business hours and will direct your inquiry to the appropriate department.

For general questions about account setup, deposits, withdrawals, or gameplay, visit our FAQ pageFor detailed information about how we handle your data, review our privacy policyFor the complete rules governing your use of wuling, see our terms of use

This legal notice, along with our terms of use and privacy policy, forms the complete legal agreement between you and wuling. If any provision of this notice is found to be unenforceable, the remaining provisions remain in effect. We are committed to operating wuling transparently and fairly for all users in supported jurisdictions.