wuling Casino & Sportsbook Data Care

This page describes what we collect when you use wuling and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or play on our platform, you share personal information with us. We use that information only to operate wuling, process your payments, verify your identity, and comply with legal obligations.

We do not sell your data to third parties. We do not use your information for marketing without your consent. We encrypt all sensitive data and store it securely. Our servers may sit outside your jurisdiction, but we apply the same security standards everywhere. This policy explains what we collect, how we use it, who has access to it, and what rights you have.

If you have questions about how we handle your data, contact our support team. We are transparent about our practices and happy to clarify any part of this policy.

What We Collect on wuling

We collect your name, email address, phone number, and date of birth when you create a wuling account. We also collect your identity document (ID card, passport) during our Know Your Customer (KYC) verification process. We store a photo of your ID and a selfie with your ID to confirm your identity. This information is encrypted and stored securely.

When you deposit or withdraw funds, we collect payment information — your bank account number, e-wallet account details, or QRIS identifier. We do not store your full payment-card numbers. We collect transaction data: the amount, date, time, and payment method for each deposit and withdrawal. We also collect gameplay data: which games you play, your bet amounts, and your results. This data helps us operate wuling and detect fraud.

We collect technical data about your device and connection: your IP address, device type, operating system, and browser type. We use cookies and similar tracking technologies to remember your preferences and keep you logged in. We collect this data to improve wuling's performance and security.

How We Use Your Data on wuling

We use your personal information to verify your identity, process your deposits and withdrawals, and manage your account. We use your email and phone number to send you account notifications, transaction confirmations, and support responses. We use your gameplay data to calculate your winnings, track your account balance, and generate your transaction history.

We use your data to detect and prevent fraud. We analyze patterns in your account activity to identify suspicious behavior. We use your IP address and device information to detect unauthorized access attempts. We comply with anti-money-laundering (AML) regulations by monitoring your transactions and reporting suspicious activity to authorities where required by law.

We use your data to improve wuling. We analyze how you use our platform to identify technical issues, optimize game performance, and enhance user experience. We do not use your data for marketing or advertising without your explicit consent. We do not share your data with third parties for their marketing purposes.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate wuling. Our payment processors handle your deposit and withdrawal transactions. Our hosting providers store our servers and databases. Our email service sends you account notifications. These third parties have access to your data only to the extent necessary to provide their services. We require them to maintain the same security standards we do.

We may share your data with authorities if required by law. If we receive a legal request from law enforcement or a court, we will comply with that request. We may also share your data with other wuling entities if we operate across multiple jurisdictions. We do not sell your data to advertisers, data brokers, or other commercial entities.

Your Rights Regarding Your Data on wuling

You have the right to access your personal data. Contact our support team and we will provide you with a copy of all data we hold about you. You have the right to correct inaccurate data. If your name, email, or phone number is wrong, you can update it in your account settings or ask our support team to help.

You have the right to delete your data, subject to legal requirements. If you close your wuling account, we will delete your personal information except where we are required to retain it for legal or compliance reasons. We may retain transaction data for a period of time to comply with anti-money-laundering regulations. You have the right to object to certain uses of your data. If you do not want to receive account notifications, you can adjust your notification settings.

Cookies and Tracking Technologies

We use cookies to remember your login status, preferences, and activity on wuling. Cookies are small files stored on your device. They help us provide a seamless experience — you do not have to log in every time you visit. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We use analytics cookies to understand how you use wuling. These cookies help us identify which features are popular, where users encounter problems, and how to improve performance. We do not use these cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use wuling.

Data Retention and Security

We retain your personal data for as long as your wuling account is active. After you close your account, we retain certain data for legal and compliance reasons — typically for a period of several years. We retain transaction data to comply with anti-money-laundering regulations and to resolve disputes. We delete data that is no longer necessary for these purposes.

We protect your data with encryption, secure servers, and access controls. Only authorized wuling staff can access your personal information. We use industry-standard security practices to prevent unauthorized access, alteration, or disclosure. If we discover a data breach, we will notify you and take steps to mitigate harm. We maintain insurance to cover data-security incidents.

Contact Us About Your Data

If you have questions about how we handle your data, contact our support team through the wuling app or visit our FAQ pageYou can also reach us by email or phone during business hours. We speak English and Indonesian. If you have a data-privacy concern that our support team cannot resolve, you have the right to contact your local data-protection authority.

We may update this privacy policy from time to time. We will notify you of material changes by email or through an in-app notification. Your continued use of wuling after we post changes constitutes your acceptance of the updated policy. If you do not agree with changes, you have the right to close your account.

Our Data Protection Commitment

We at wuling are committed to protecting your privacy and keeping your data secure. We operate transparently about what we collect, how we use it, and who has access to it. We do not sell your data. We do not use your information for purposes you have not consented to. We comply with data-protection laws and industry best practices.

Your trust is essential to wuling. We take that responsibility seriously. If you have any concerns about how we handle your data, we encourage you to contact us. We are happy to answer questions and address concerns. Our support team is available during business hours across Jakarta, Surabaya, Bandung, Medan, and Semarang time zones.

This privacy policy, along with our terms of use and any game-specific rules, forms the complete agreement between you and wuling regarding your data. For more information about our policies, visit our About us page or contact our support team through the wuling app.